ARRIVAL F.A.Q.  
CANCUN VANS SERVICES
Frequently Asked Questions
For your convenience, we have gathered our customers frequently asked
questions and information.
We will be more than happy to respond to any inquiry not listed below
by clicking here.
Why should I hire CancunVans.com as private
transportation service?
You are coming to a foreign country and
for your safety you need to know who is handling your transportation service
in case of an unforeseen issue. If you hire a public transportation service
you will never know the real name of the driver and if the hired service is
provided by a legal company or by the ones commonly called pirates, often not
insured or using old vehicles. With us everything is stored in a master
database where we record the vehicle number, plates, drivers name, time
departing the airport, drop off time at the hotel, etc. Remember is always
better to pre-arrange your ground local transportation when you travel
abroad. Not to mention our excellent rates..!
PRICES
Do you
offer discount for Travel Agents and Airline Employees? Due we have low prices we can not make an extra discount, but
don’t worry we can guarantee you will get the best price than other local
transportation company.
We
charge you per capacity of the
vehicle not per person, , children
are considered as adults, this is for
seating purposes only
published prices No, optional tip
to the driver is not included, you can tip him if you
think he deserves it depending on the service received. The only things
included in the price are taxes, insurance and airport fees.
SAFE
Are you
licensed to operate this service at the airport? Yes we do have
license to operate in the tree airport terminals and have federal plates to
transport passengers in all of Mexico's roads. All of our
vehicles count with effective insurance policies, applicable permits and
licenses. See a valid permit sample.
Sure,
children's safety comes first. We have 5 point children seats available upon
request. Seats are suitable for children 0 to 3 years old
Do you have a Lost & Found department? As the best customer services, we check it, after each service every
vehicle is carefully revised and if there was any article forgotten on board
it is reported immediately to the operation's manager. Anyway if you forget
something inside the vehicle we can send it to you via FEDEX or DHL, you'd
have to pay the expenses of the parcel delivery service.
RESERVATION
Can you
transport handicapped people?  Yes we can do
that, we have a wheel chair ramp available upon request, we also can remove
some seats from our vehicles to allow that special people to travel more comfortable.
We verify with the airline 2 hours in advance if
your flight is on time. if not, we will know exactly
at what time it is going to arrive and we will be right there waiting for
you. If your flight is cancelled for any reason please go to any internet
service existing at most airports and email us to inform of your new arrival
information or to cancel your reservation.
The
procedure is very easy, just send us an Email. Once you have send your cancellation request we will review
the status of your reservation and get back to you as soon as possible
PAYMENTS
Absolutely,
but only on line credit cards are accepted. if you choose to pay our
driver upon arrival to Cancun he only takes
cash To pay on line, please go to our Payments link
when you receive your confirmation number.
I prefer
to pay for the service when arrive to Cancun,
can I do that? Yes, you can pay our driver
in cash up to your arrival the 100% of your payment by cash, him can not
accept credit card, after you will get a receipt of your payment.
ARRIVING
In the three terminals buildings there is a
meeting area where our driver will be waiting for you. He will be wearing our
uniform (White shirt with the company name in the back and black pants) and
will be provided with a CANCUN VANS sign with your name printed on it. Our vehicles have also www.cancunvans.com
on it.
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